Let me start off by saying that the Santalum scent is absolutely fantastic - decided in a heartbeat that it would be my home’s signature the moment I found it at a CB2 store and ordered two candles + a diffuser from Stockhome, as I prefer to support businesses directly.
That said, it took over a week to actually ship my products (no issue, it’s the holidays), and, once the package finally arrived, I was disappointed to find boxes damaged and scratched/dinged up as if they were just pulled from the back of a warehouse. Not what is expected from a premium home goods company. Further, there was no “free gift with purchase,” and I had to pay more than the cost of a candle in import duties ($73 CAD), which was an absolute shock, as most retailers just include this in the cost of their prices these days. Again, not at all something I’m used to in shopping for premium goods.
All in all, these scents are fantastic, but I might just switch back to Le Labo if they can’t figure out the small details.